Privacy Policy

1. general information

1. This policy applies to the website accessible at the URL address   hwmontagen.com is operated.
2. The operator of the website and the administrator of personal data is: Hard Work Montagen Sp. z oo Ul. Retoryka 7/3, 31-108 Krakow Poland
3. Contact e-mail address of the operator: kontakt@hwmontagen.com
4. The operator is the administrator of your personal data in relation to the data that you voluntarily provide on the website.
5. The website uses personal data for the following purposes:
   • Execution of a newsletter
   • Conducting online chat conversations
   • Processing of enquiries via the form
   • Realisation of ordered services
   • Debt collection
   • Presentation of an offer or information
6. The website fulfils the function of obtaining information about users and their behaviour in the following way:
   1. Data entered voluntarily in forms that are fed into the operator's systems.
   2. By storing cookie files (so-called „cookies“) on end devices.

2. selected data protection methods of the operator

1. The places where you log in and enter personal data are protected in the transmission layer (SSL certificate). Thanks to this, personal data and login details entered on the website are encrypted on the user's computer and can only be read on the target server.
2. Personal data stored in the database is encrypted in such a way that only the operator with the key can read it. This protects the data if the database is stolen from the server.
3. User passwords are stored in hashed form. The hash function is unidirectional - its operation cannot be undone. This is currently the modern standard for storing user passwords.
4. The service uses two-factor authentication, which is an additional form of protection when logging in to the service.
5. The operator regularly changes his administrator passwords.
6. The operator makes regular backup copies to secure the data.
7. An important part of data protection is the regular updating of all software used by the operator to process personal data, which in particular means regularly updating the programming components.

3. hosting

1. The website is hosted (technically maintained) on the servers of the operator cyberFolks.pl.
2. To ensure technical reliability, the hosting company keeps logs at server level. The following can be recorded:
   • Resources specified by the URL identifier (addresses of the requested resources - pages, files),
   • Time of receipt of the enquiry,
   • Time at which the reply was sent,
   • Name of the client station - identification takes place via the HTTP protocol,
   • Information about errors that occurred during the execution of the HTTP transaction,
   • URL address of the page previously visited by the user (referrer link) - if the website was accessed via a link,
   • Information about the user's browser,
   • IP address information,
   • Diagnostic information in connection with the process of self-ordering services via the registers on the website,
   • Information in connection with the handling of e-mails sent to and by the operator.

4. your rights and further information on the use of your data

1. In some situations, the Administrator has the right to transfer your personal data to other recipients if this is necessary to fulfil the contract concluded with you or to fulfil the obligations incumbent on the Administrator. This applies to such groups of recipients:
   • Hosting company on a basis of trust
   • Couriers
   • Postal operator
   • Insurer
   • Law firms and debt collection agencies
   • Bank
   • public bodies
   • Operator of online chat solutions
   • Authorised employees and partners who use the data to achieve the purpose of the website
   • Companies that provide marketing services to the administrator
2. Your personal data will not be processed by the Administrator for longer than is necessary to carry out the related activities specified in separate regulations (e.g. accounting). With regard to marketing data, the data will not be processed for longer than 3 years.
3. You have the right to request the following from the administrator:
   • Information about your personal data,
   • their corrections,
   • Distance,
   • Processing restrictions,
   • and data transmission.
4. You have the right to object to the processing of personal data referred to in point 3.2 for the purposes of the legitimate interests pursued by the Administrator, including profiling. However, the right to object may not be exercised if there are important legitimate grounds for the processing which override your interests, rights and freedoms, in particular the establishment, exercise or defence of claims.
5. Complaints regarding the Administrator's actions may be submitted to the President of the Office for Personal Data Protection, ul. Stawki 2, 00-193 Warsaw.
6. The provision of personal data is voluntary, but necessary for the provision of the service.
7. You may be subject to automated decision-making, including profiling, for the purpose of providing services under the concluded contract and for the purpose of conducting direct marketing by the Administrator.
8. We do not transfer personal data from third countries within the meaning of the provisions on the protection of personal data. This means that we do not transfer them outside the European Union.

5. information in forms

1. The website collects information voluntarily provided by the user, including personal data if provided.
2. The service may store information on connection parameters (time stamp, IP address).
3. In some cases, the service may store information that facilitates the linking of the data in the form with the e-mail address of the user filling in the form. In such a case, the user's e-mail address appears in the URL of the page containing the form.
4. The data provided in the form is processed for the purpose resulting from the function of the respective form, e.g. to process a service enquiry or a sales contact, to register services, etc. The purpose of the processing is clearly evident from the context and description of the form.

6. windows administrator

1. Information on user behaviour on the site can be logged. This data is used to administer the site.

7. important marketing techniques

1. The operator uses a statistical analysis of website traffic by Google Analytics (Google Inc. based in the USA). The operator does not transfer any personal data to the operator of this service, but only anonymised information. The service is based on the use of cookies on the user's end device. With regard to information on user preferences collected by the Google advertising network, the user can view and edit information resulting from cookies using the tool: https://www.google.com/ads/preferences/
2. The operator uses remarketing techniques that make it possible to adapt advertising messages to the user's behaviour on the website. This may give the impression that the user's personal data is being used to track them. In practice, however, no personal data is passed on by the operator to advertising operators. The technological prerequisite for such actions is the activated support of cookies.
3. The operator uses the Facebook pixel. Thanks to this technology, Facebook (Facebook Inc. based in the USA) knows that a specific person registered with it uses the service. In this case, it is based on data for which it is the administrator; the operator does not transfer any additional personal data to Facebook. The service is based on the use of cookies on the user's end device.
4. The operator uses a solution that analyses user behaviour by creating heat maps and recording behaviour on the website. This information is anonymised before it is sent to the service operator so that it does not know which natural person is involved. In particular, passwords entered and other personal data are not recorded.
5. The operator uses a solution that automates the functioning of the service in relation to users. For example, it can send the user an email after visiting a specific subpage, provided that the user has consented to receiving commercial correspondence from the operator.

8. information about cookies

1. The website uses cookies.
2. Cookies (so-called „cookies“) are computer data, in particular text files, which are stored on the Service User's end device and are intended for the use of the Service's websites. Cookies usually contain the name of the website from which they originate, the time they are stored on the end device and a unique number.
3. The entity that places cookies on the website user's end device and gains access to them is the website operator.
4. Cookies are used for the following purposes:
   1. Maintaining the service user's session (after login) so that the user does not have to re-enter their username and password on every subpage of the service;
   2. Achieving the purposes mentioned above in the section „Important marketing techniques“;
5. The Service uses two basic types of cookies: „session cookies“ and „persistent cookies“. „Session cookies“ are temporary files that are stored on the User's end device until the User logs out, leaves the website or disables the software (Internet browser). „Persistent“ cookies are stored on the user's end device for the time specified in the cookie parameters or until they are deleted by the user.
6. Software for browsing websites (internet browsers) normally allows cookies to be stored on the user's end device by default. Users of the service can change the settings in this regard. The internet browser allows cookies to be deleted. It is also possible to block cookies automatically. Detailed information on this topic can be found in the help or documentation of the internet browser.
7. Restrictions on the use of cookies may affect some of the functions available on the service's websites.
8. Cookies placed on the website user's end device may also be used by companies that cooperate with the website operator, in particular by the following companies: Google (Google Inc. based in the USA), Facebook (Facebook Inc. based in the USA), Twitter (Twitter Inc. based in the USA).

9. cookie management - how can you give and withdraw your consent in practice?

1. If the user does not wish to receive cookies, they can change their browser settings. We reserve the right that disabling the use of cookies, which are necessary for authentication processes, security and the maintenance of user settings, can make the use of WWW pages more difficult and in extreme cases even prevent them.
2. To manage the cookie settings, select the web browser you are using from the list below and follow the instructions:
   • Edge
   • Internet Explorer
   • Chrome
   • Safari
   • Firefox
   • Opera

   Mobile devices:

   • Android
   • Safari (iOS)
   • Windows Phone